Frequently asked questions
How long does it take to receive my order?
Our orders are primarily made to order, and this process takes 2-7 days. You will receive a track and trace with your order for all updates, so you always know where your package is. If you have chosen the option to pick up at the studio, we will send you an email or DM when your package is ready.
What is your return policy if I'm not satisfied with my order?
You can return your order within 14 days if it is returned in good condition (unworn, undamaged). Please note that custom-made or special orders cannot be returned. If you need more information about this, please send us an email at firstname.lastname@example.org.
Is there free shipping?
Free shipping is available for orders over €100 within the Netherlands.
Can I request a custom design garment?
es, this is definitely possible. If you want a different fabric or small modification in the design, please leave a note in the "notes" section during checkout.
Can I get a garment made to measure?
Yes, we can! In the notes section at the checkout page, you can request adjustments such as size measurements (e.g., pants length that needs to be longer or shorter, etc.). If you're unsure how to measure yourself, you can download this link: (tutorial video is in the making).
How can I contact your customer service if I have questions or issues?
You can contact us via email at email@example.com or send us a direct message on Instagram @ligi.atelier.
How are your garments made and where are they produced?
All garments are handmade with love in our own studio in Den Bosch, Netherlands. This is where the designs, patterns, fittings, and the final dreamy clothes come to life.
Are your garments sustainably produced, and if so, how do you ensure that?
All garments are made from deadstock fabrics, which means we use fabrics that would otherwise be thrown away and now we give them a new life. All garments are handmade in our own studio, where we work under very good conditions with a focus on people, nature, and the garment itself. This way, you can be conscious of what you buy and contribute to a more sustainable world.
Do you plant trees for every garment sold?
Yes, for every garment sold through our website, we want to reward our customers for getting one step closer to a sustainable world. As a token of appreciation for supporting our small business and a better world, we plant a tree for you! You can find more information at https://treesforall.nl/.
LIGI atelier for your store?
We would love to see our brand grow and would be pleased if you want to carry our collections in your store or online. For more information, please contact us at firstname.lastname@example.org.
Can I find LIGI atelier in stores?
Yes! You can find us in all four Jutka&Riska stores.
Collaboration with LIGI atelier?
If you would like to collaborate with LIGI, please send us an email at email@example.com or a DM on Instagram @ligi.atelier. We would love to see you shine in our clothes!